Job Description
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Student Support Advisor
Starting Salary: £25,347 per annum
Located in Harlow
Full time (37 hours per week)
Permanent
About the team
The Student Support team is central to the student journey at Harlow College. We provide comprehensive Admissions, Bursary, and Apprenticeship support. Our goal is to ensure every prospective and current student has a positive and efficient experience from their first enquiry right through to successful enrolment onto the perfect program, with a special focus on our growing apprenticeship provision.
We are seeking a proactive and organised Student Support Advisor with a specific focus on apprenticeships. In this vital role, you will be a key contact for individuals interested in pursuing apprenticeships through the College.
About the role:
The successful Apprenticeship Advisor will be responsible for the apprenticeship recruitment and onboarding process, from assessing applications and guiding candidates through to ensuring the enrolment process is followed promptly, accurately, and efficiently. The Advisor will provide potential apprentices, employers, schools, and other external organisations with high-quality, accurate advice and guidance on apprenticeship opportunities, eligibility criteria, potential fees, and funding options. The postholder will also represent the College by promoting apprenticeships at various events (college-based, schools, employer sites) and is vital in contributing to a positive and supportive experience for all potential and current apprentices.
What We Are Looking For:
- Ideally, you hold a Level 2 qualification in Customer Care, Information Advice & Guidance, or an equivalent qualification. A willingness to work towards achieving this qualification is essential.
- Excellent communication and interpersonal skills, with the ability to connect effectively with a diverse range of people (students, parents, school staff, employers).
- Proven ability to handle challenging situations calmly and professionally.
- Strong IT skills, including proficiency in Microsoft Office suite.
- A methodical and accurate approach to work, even when under pressure.
- Excellent organisational skills, with the ability to manage your own workload and meet deadlines effectively.
- Hold Level 2 Maths and English Qualifications
What we can offer
The successful candidate can expect the College to fund any training required for the role, investment in their professional development, opportunities to further their career as well as an excellent benefits package including 30 days annual leave plus bank holidays.
If you would like to pop in or have an informal discussion to find out more, please contact Barry Muldoon on 01279 868 025 or email bmuldoon@harlow-college.ac.uk
To apply
Please click on the link below or copy and paste the URL in to your browser
https://tinyurl.com/3a294n9t
PLEASE DO NOT APPLY DIRECTLY THROUGH ESSEX SCHOOL JOBS AS YOUR APPLICATION MAY NOT BE PROGRESSED!
Please note that the college will be closed from 7th April 2025 to 21st April 2025 inclusive and therefore you will not receive a response during this period.
Closing date for applications is 28/04/2025 23:59
This vacancy may close early dependant on the volume of applications received, we therefore encourage you to apply ASAP.
This college is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check.
As an equal opportunity employer, we welcome applications from all sections of the community.